Problem with supply system try replacing the affected caretridge

[actsinmotion]

What the heck, I just installed new Black cartridge and then a 2nd one. what's the problem? How do I reset or get it to recognize my cartridge?

[Nal_NR]

Hi @actsinmotion,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To be able to answer you effectively, we need some information.

Could you elaborate more on the issue?

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[actsinmotion]

I put a new after market cartridge it gave me the below error. I then installed another one thinking maybe it was the cartridge, it also failed. "Problem with supply system try replacing the affected cartridge with a different. Non-empty, cartridge." I don't know what to do, they where both full. in past I've used HP and after market cartridges and they both worked. I don't know why HP makes it so difficult to use other inks? Trying to monopolize for 3x as much money. Unfair.  Anyways, Is there a way to wipe the memory and reset and I can reinstall the cartridges?

[actsinmotion]

HP OfficeJet Pro 8720.

[Nal_NR]

Hi @actsinmotion,

Welcome to the HP Support Community

 I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

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