Problem with the printer head

[CliffNice]

HELLO TO ALL. I have a HP 9012 office jet printer. I have already replaced the ink cartridges, but it still saying my printer head is not installed correctly. Is anyone else having the same issue?

[Kuroi_Kenshi]

Hi @CliffNice,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reinstall the Print Head and Ink Cartridges

1. Turn on the Printer: Ensure the printer is turned on.
2. Open Ink Cartridge Access Door: Lift from the front right of the product until the door locks into place. The print carriage will move to the center of the product.
3. Remove Ink Cartridges: Carefully remove all ink cartridges by pressing the tab on each cartridge to release it and pulling it out of its slot.
4. Lift the Latch Handle: Lift the latch handle on the print carriage until it stops.
5. Remove the Print Head: Lift the print head and take it out.
6. Clean the Print Head: Use a lint-free cloth lightly dampened with distilled water to clean three areas of the print head: the nozzles, the edge between the nozzles and contacts, and the electrical contact area. Be careful not to touch these areas with your fingers.
7. Reinsert the Print Head: Reinstall the print head into the carriage and carefully lower the latch handle.
8. Reinsert Ink Cartridges: Slide each ink cartridge into its respective slot, ensuring it clicks into place and is seated firmly.
9. Close Ink Cartridge Access Door: Close the access door to see if the error message is resolved.

I hope this helps.

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