Problem with the printer or ink system

[Sat1102]

My error is “There is a problem with the printer or ink system turn off the printer then on if problem process contact HP.”

I already turned off the printer remove the plug from the printer and also from the wall waited for 60 seconds and then plug the cable into the wall and then to the printer and turned on the printer. still, I get the same error what is the solution

[Max3Aj]

@Sat1102, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds frustrating to deal with this persistent error. Here are a few steps you can try to resolve the issue:

1. Check Ink Cartridges: Remove and reinsert the ink cartridges. Ensure they are properly seated and there is no debris or ink residue on the contacts.
2. Clean Printhead: If your printer has a removable printhead, take it out and clean it gently with a lint-free cloth and distilled water.
3. Update Printer Firmware: Sometimes, updating the printer's firmware can resolve such issues. Check HP's website for any available updates for your printer model.
4. Run HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool. This utility can diagnose and fix many common printer issues.
5. Reset Printer: Perform a hard reset by disconnecting the power cord from the printer and wall outlet, waiting for a few minutes, and then reconnecting it directly to the wall outlet (not a surge protector).

You may refer to this link - How to resolve common print errors using Diagnose & Fix in HP Smart for Windows, macOS | HP Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support