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Problems with Instant Ink

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HP 5230 printer
Microsoft Windows 10 (64-bit)

Is anyone else having problems with the Instant Ink programme? The virtual assistant tells me their offices are closed, no matter when I try to contact them about a replacement cartridge, and when I try to use their WhatsApp link, it takes days for them to reply. It’s almost as if they want the income stream, but don’t want to have to deal with customer service issues.

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HP Support Agent
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Hi @JimBowen0306,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Thanks for you post, I'm sure what you said would have worked, but I someone at HP Support finally got back to me about it, and it seems to have solved the problem. The virtual assistant does need some work done on it though.

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HP Support Agent
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That's great! 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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