Purchased ink twice.. nearly $500 out of pocket .. I’m a single mum .. any chance of refund?

[Shorts586]

Purchased ink twice

both wrong neither fit still sealed and wrapped up

im $500 outta pocket 

and being a single mum I’m struggling 

my boy has adhd an needs the printer

i need a refund .. or a return policy form emailed to me ASAP PLEASE

[Echo_Lake]

@Shorts586

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Dragon-Fur]

Apologies for jumping in unannounced.

@Shorts586 

Our Community has no direct connection (and no influence) on the HP Store.

If you purchased the ink from the HP Store,

If the ink is in the original packaging,

If you have your receipt,

I would guess you can get a refund from the Store.

At the least, do contact the store and plead your case.

•  HP Store – Australia – Contact the Store - Customer Service

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What else?

@Echo_Lakeis certainly correct (and knows the extent to which we can assist) - the option remaining would be to contact HP Support - of course, Support is also not the HP Store but might be able to offer other assistance.

Finally...

We sympathize - our volunteer Community is simply not in a position to issue refunds or intervene with store policy.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

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If the answer helped resolve your issue, Click "Accept as Solution" .