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‎10-25-2023 04:38 PM

HP Recommended

I have purchased the wrong ink cartridge for my ENVY printer and the buyer will not reimburse me or exchange the cartridge because it has been open, but is still full. Will HP reimburse me for opened 65 ink cartridges?

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1 REPLY 1

‎10-28-2023 11:53 AM

HP Recommended

Hi @Dietitian,

 

Welcome to the HP Support Community

 

I understand you have purchased the wrong ink and the buyer will not refund or exchange already opened cartridges. Not to worry I will help you to get a resolution to resolve the issue.

 

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 


A_Gayathri
HP Support Community Administrator.
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