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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Rena1969
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Purchased wrong ink cartridge

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HPA2EE0A

I purchased a new ink cartridge last week and it ended up being the wrong one. I needed a 962, but got a 910 instead. I tried to take it back to Walmart but they will not take it because the cardboard box is open. The inner package is not opened, though. How can I return this or exchange it for what I need?

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Rena1969

 

Welcome to the HP support community.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.

Sandytechy20
I am an HP Employee

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