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HP Color LaserJet Pro MFP M277dw
Microsoft Windows 11

I moved to France from the U.S. and brought my HP LaserJet printer with me.  I purchased new HP toner cartridges in France and they do not work.  I get an error code stating that the cartridges are incompatible.  Appears to be a region setting mismatch between the printer and cartridges.  How can I set my LaserJet Pro MFP M277dw to a region that will allow for printer cartridges from France?

 

  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @NotSure500 , how are you ?

 

In this case, since you brought the equipment from one country to another, you need to go through the regionalization process of the equipment.

 

In this process, you need to contact the country of origin and communicate the change there. This will apply the update and you will be able to use the cartridges from the current location.

 

Best regards


Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.

View solution in original post

1 REPLY 1
HP Recommended

Hello @NotSure500 , how are you ?

 

In this case, since you brought the equipment from one country to another, you need to go through the regionalization process of the equipment.

 

In this process, you need to contact the country of origin and communicate the change there. This will apply the update and you will be able to use the cartridges from the current location.

 

Best regards


Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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