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‎06-23-2021 11:51 AM - edited ‎06-23-2021 11:51 AM

HP Recommended
Product: Deskjet Ink Advantage 4515 e-All-In-One printer
Operating System: Microsoft Windows 7 (64-bit)

Hello, I bought my Deskjet Ink Advantage 4515 e-All-In-One printer in the Middle East a few years ago and used to use Ink Advantage 650 cartridges for it and they used to work fine.

Now I am in Canada and need help to: 

1) Reset my printer's region to Canada, can HP help with this please,

2) The HP website says that in North America the cartridge that works with my printer is 670 however I cannot find it anywhere in Canada (and 650 is not available either). Please can you advise which cartridges would work with this printer?

 

Many thanks. 

 

Category:
2 REPLIES 2

‎06-26-2021 12:37 PM

HP Recommended

@Iveria

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

ECHO_LAKE
I am an HP Employee

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‎06-27-2021 07:03 AM

HP Recommended

Thank you, i replied to the questions in your private message. Please can you check? 

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