RAN OUT OF INK AND HAD TO BUY A HP CARTRIDGE AND IT SAYS INCOMPATIBLE CARTRIDGE

[lESLIEK5]

Ran out of ink so had to buy a new ink cartridge at Walmart. I need to print classroom work and can't now due to it saying incompatible catridge.

[Dragon-Fur]

@lESLIEK5 

There is no actual question in your message, though I think one is implied.

Possibly relevant:

You are subscribed to the Instant Ink Service >>

Contact the team at  HP Instant Ink support during business days and hours available in your region.

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OR

You purchased a non-HP ink cartridge >>

According to the Firmware description that goes with this printer, the printer model is protected by Dynamic Security.

What? 

The printer will perhaps reject non-HP ink products -- even if the same printer accepted the non-HP products in the past.

Reminder: Dynamic security enabled printer. This Firmware includes dynamic security measures, which are used to block cartridges using a non-HP chip or modified or non-HP electronic circuitry. The printer is intended to work only with new or reused cartridges that have a new or reused HP chip or circuitry. Periodic firmware updates will maintain the effectiveness of the dynamic security measures and block cartridges that previously worked. More at: www.hp.com/learn/ds.

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OR

The printer is objecting to the particular new-out-of-box HP cartridge >>

Reading what people report here in the Community, Walmart might not accept returns of open products.  It is likely a policy meant to protect Walmart from fraud (some people are not honest).  IF this is what happened (and you are not subscribed to Instant Ink), let us know and I will forward your question / concern to our Moderator team.

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HP OfficeJet 5255 All-in-One Printer  

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