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Rayh662
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Message 1 of 2
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Flag Post

RESOLVE INCOMPATIBLE CARTRIDGE ISSUE

‎12-07-2020 11:24 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

i have purchased a 902XL Drnoae ink cartridge for  My HP 6970 printer and want to over ride the HP incompatibility message block that prevents my use of this inexpensive cartridge.  How do I override the HP block?

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎12-15-2020 08:22 AM

HP Recommended

Hi @Rayh662,

 

I'd like to help!

 

Update the printer firmware-

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

The third-party ink cartridges will work. But there are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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