cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Spaceducky
New member
1 0 0 0
Message 1 of 2
157
Flag Post

Solved!

Re: 6 Months free trial instant ink

HP Recommended

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

 

Original topic URL: **https://h30434.www3.hp.com/t5/HP-Instant-Ink/6-Months-free-trial-instant-ink/m-p/8076299#M16756**

 

I also had a 6 month free instant ink offer with my printer, but when I attempted to claim it, all I am being presented with is a "$10 credit", which does me nothing. How can I get the offer that is being provided with my printer? Based on all of the other responses in this thread, it appears to be a common issue

 

[edit]
I was able to resolve the issue, today when I opened the HP smart app for my printer it prompted me to resume set up and allowed me to claim the six-month offer automatically. 

1 ACCEPTED SOLUTION

Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
14,323 14,289 1,172 1,294
Message 2 of 2
Flag Post
HP Recommended

Hi @Spaceducky,

 

I'd like to help!

 

I understand you did not receive the full promotional offer.

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
14,323 14,289 1,172 1,294
Message 2 of 2
Flag Post
HP Recommended

Hi @Spaceducky,

 

I'd like to help!

 

I understand you did not receive the full promotional offer.

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation