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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Chenqiang
Level 2
19 13 1 1
Message 1 of 6
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Re: HP Envy 4527 will not print in colour

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Hi. I have the same issue . But I cannot follow your instruction. 

1. did not find HP printer from Programs and Features

2. already removed printer from Devices and Printers.

3. no drivers tab from "Windows Key + R" -  printui.exe. just showed a window as below.

Chenqiang_0-1617638542856.png

 

Thanks>

5 REPLIES 5
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 6
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@Chenqiang

 

Welcome to the HP support community.

 

Which version of Windows is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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Chenqiang
Author
Level 2
19 13 1 1
Message 3 of 6
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Thanks for your response.

 

Windows 10 20H2. Deskjet 2710.

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sandytechy20
HP Support Agent
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Message 4 of 6
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@Chenqiang

 

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Use HP Smart app to install the printer

Click here to download the HP Smart app.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Chenqiang
Author
Level 2
19 13 1 1
Message 5 of 6
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Thanks for your response.

 

However, I still cannot follow your procedures. No Drivers tab when running printui.exe

 

Thanks again!

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sandytechy20
HP Support Agent
HP Support Agent
25,801 25,681 1,418 1,486
Message 6 of 6
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@Chenqiang

 

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.

Sandytechy20
I am an HP Employee

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