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‎05-06-2023 03:06 AM

HP Recommended

Hello there,

 

I am having the same problem . I bought 2 packs of 2 Hp cartridges and both are rejected! The printer says cartridge not compatible! It costs me £60 and cannot use my printer!

Please tell me what I am supposed to do to fix this problem.

 

I look forward to hearing from you shortly.

 

Kind regards

Emma

 

 

 

3 REPLIES 3

‎05-06-2023 10:10 AM

HP Recommended

@Emma201411  Please read this post and then provide some details.  What printer model?  What exactly are any error messages on the printer or computer screen?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎05-11-2023 07:42 AM

HP Recommended

Hello Bob,

 

Thank you for your reply and sorry for my late response.

 

My printer model is:

IMG_20230511_140432.jpg

Connection is Bluetooth but now I cannot even connect to internet.

The message was "non compatible ink cartridge".

 

İt just stresses me out as I cannot use it!

 

Thank you for your time and giving me directions on what to do.

 

Regards,

 

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‎05-11-2023 06:00 PM

HP Recommended

[I moved this to its own thread to get better coverage and less confusion.  We may need to ask the moderator to edit the title, depending on your answers.]

 

What printer model (not the serial number)?  The product number is likely printed on the front of the printer.  What are the cartridges you are using (I ask because based on the prices of cartridges you mentioned I would expect you do not have an Officejet 8210 and/or are not using 952 XL cartridges....). 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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