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hawk13
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Message 1 of 3
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Re: Printer does not recognize ink cartridges

‎12-06-2020 09:11 AM

HP Recommended

hp officejetpro 8025

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2 REPLIES 2
hawk13
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Message 2 of 3
Flag Post

‎12-06-2020 09:14 AM

HP Recommended

hp officejet pro 8025 not recognizing printer cartrige

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TEJ1602
HP Support Agent
HP Support Agent
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Message 3 of 3
Flag Post

‎12-15-2020 07:24 AM

HP Recommended

@hawk13, Welcome to HP Support Community!

 

I see that the printer is in an error state, it could be an issue with the printer or the ink system.

 

I'd recommend you follow the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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