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‎01-13-2021 03:34 PM

HP Recommended

Hi Sandytech,

 

Thank you for your reply.  This did not work.  Apparently, this problem is not just mine.  I have noticed a LOT of other people having trouble with HP printers not printing.  HP needs to seriously look into this issue because there are a ton of complaints online about this issue--either not printing or not printing color.  Since this issue has to deal with printing and the product is a printer...well, something needs to be done on HP's part like give us credit if we have to purchase another printer.  This is unacceptable.   I can not get yellow, cyan or magenta to work and I've tried cleaning the printheads, getting new ink, joining HPInstantInk (because of this problem) and then discontinuing HP InstantInk.  I'm very disappointed!

2 people had the same question
1 REPLY 1

‎02-19-2021 12:22 PM

HP Recommended

@SusanWD

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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