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Re: printer failure 0x6100004a message

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did you find a solution?

 

I am chatting right now with HP support staff with the exact same symptoms... interestingly enough I noticed a message on hp instant ink website about:

 

"10/13/2020

Important: Cartridge Problem
You may have received Cyan (blue) and/or Yellow HP Instant Ink cartridge(s) with a potential quality issue. Please refer to the email you recently received for complete information and install the replacement cartridges as soon as they arrive."
 
 
(except I never received any email, I did receive another set of cartridges shortly later though)
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HP Support Agent
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Hi @ffsb,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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