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‎08-23-2024 02:36 PM

HP Recommended
Product: HP OfficeJet 5212 All-in-One Printer

I reached out to you all through email and I was told to contact you here to get the correct ink cartridge. I purchased a cartridge and as I was installing it, I realized that I had purchased a 62XL instead of a 63XL for my printer. Walmart would not accept the return as I had already opened the packaging.

Category:
1 REPLY 1

‎08-26-2024 08:37 AM

HP Recommended

Hi @hmcfann,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with the ink cartridge for your printer and may need replacement.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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