Receive incorrect messages: that I am using non-HP cartridge

[Foxy12]

How do I prove that the cartridge I am using did come through the mail from HP?

[zoey7886]

@Foxy12, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Usage of Genuine HP Cartridges! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are receiving incorrect messages stating that you are using non-HP cartridges, while you have received your cartridges through mail from HP, you can take the following steps to address the issue:

Check the Packaging:

• Ensure that the packaging has HP branding and the serial number.
• Verify the authenticity by checking for holograms and security seals.

Use HP Toolbox:

• Open HP Toolbox software on your computer.
• Check for alerts and cartridge status to verify the cartridge.

Hope this helps! Let me know if you still receive that message!

Take care, and have an amazing day!  

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Regards,