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‎04-12-2025 07:07 AM

HP Recommended
Product: HP OfficeJet Pro 9128e All-in-One Printer

I received a case number email about a print head but I never opened a case.  Is this spam or is there a known issue HP is addressing

1 REPLY 1

‎04-13-2025 09:52 AM

HP Recommended

@ed3211123, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

A case number is assigned for any installation requests, complaints or service requests. 

If you have not complained and opened the case then please ignore the email. 

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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