Received defective ink cartridges and can't get credit. Serial number not recognized.

[Tomuki]

I purchased HP61XL black and HP61 color cartridges online in February 2024 for my HP Officejet 4630 printer. They are defective. I put in two other cartridges that worked perfectly. I tried to contact Customer Support, but the serial numbers on my printer are not recognized, so I can't reach Support online. I checked the numbers multiple times. Upon calling Customer Support, I was told I had purchased them too long ago. I was never given any notice that there was a time limit on the purchases. I was fobbed off to another number, and the AI wanted the serial numbers that of course weren't recognized.  So I got nowhere. I don't expect a refund. I wanted credit for the two cartridges, so I could get two other cartridges. If anyone has had a similar experience, I'd appreciate knowing what satisfaction they've received on this issue. Thanks.

[Irwin6]

Hi @Tomuki,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It seems like an issue with your printer ink cartridges and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[Tomuki]

I can get nowhere with Support because it continually tells me my serial number does not match any product. I have verified and reverified the Serial Number on the back of the printer. THAT is the serial number of my printer. I don't have another serial number. I am tired of the run-around.  It appears that I will have to eat the cost of the two cartridges I purchased online. I will buy my ink from a local vendor from now on because I don't trust HP.com.