Received wrong color ink

[SydW]

I can’t seem to get ahold of a live person, and virtual assistant can’t seem to help so hopefully someone here can. I bought a brand new pack of ink, and the color one will not work. I’ve tried every “fix” it said. Since the ink was under warranty, they sent me a replacement but instead of sending color ink they sent me black. Now I cannot request a new replacement and can’t get ahold of a real person to help. Any suggestions or does anyone have a phone number to get ahold of someone? 

[A_Gayathri]

Hi @SydW,

Welcome to the HP Support Community

I understand you are facing an issue with your Received wrong color ink. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support