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‎02-16-2023 04:41 PM

HP Recommended

Receiving error message "older generation cartridge" on black ink.  Printer is OfficeJet Pro 8720. Bought in 4 pack and all 3 color cartridges worked just fine. Only issue is with black cartridge.  How do I resolve this error message?

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3 REPLIES 3

‎02-20-2023 11:59 AM

HP Recommended

@DJ0520 

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎02-21-2023 03:37 PM

HP Recommended

Thank you for your remarks.  Unfortunately, I had already tried the directions found in the HP document with no success.

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‎02-28-2023 06:30 AM

HP Recommended

@DJ0520 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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