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Recently installed magenta instatink cartridge stopped working. Cleaned print heads several times.

HP Recommended
HP OfficeJet Pro 6970
Microsoft Windows 7 (64-bit)

I recently installed a new magenta HP instatink cartridge.  It worked fine for a couple days but now has stopped printing .  This also effects the black print.  I have cleaned the print heads several times but it has not helped.  There is no error message.  I have Windows 7 64 bit and HP OfficeJet Pro 6970.  Thanks for any and all assistance!

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Hi @LadyDi10,


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know. 


And, Welcome to the HP Support Community


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