Red and blue ink not printing

[JanelW]

Hello- my HP 8025 isn't printing red and blue ink, only yellow and black. I've replaced the cartridges and ran the cleaning tool many times up to level 3. Any recommendations? 

[Elohi_NR]

Hi @JanelW,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it must be to go through all those steps and still not see the colors printing correctly.

If you have tried all the steps from this document and still having issues, either the cartridges are faulty of the printer itself. 

Try updating the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.