Red color on all printing

[amoush]

I purchase my ink cartridge from hp.....recently purchased my 910xp ink (all colors and black).  two weeks ago I replaced all the colors and all my prints now come out red.   Papter and Photo.   This ink is not cheap.   I paid the money for good ink....I seem to have gotten bad ink.   All my levels seem to be good.   The are near full.   How do I get a credit for the bad ink?

[Raj2111]

Hi @amoush 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your HP product.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

Could you please elaborate the issue in detail?

Take care and have a great day ahead! 

Raj,

HP Support