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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
NAG82
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Message 1 of 2
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Refilled GT53XL ink in my printer now colour ink is showing incompatible

HP Recommended
HP deskjet 5820
Microsoft Windows 10 (32-bit)

Hi there, 

 

I refilled my HP Deskjet 5820 printer with black ink. GT51 black ink is unavailable on the HP India website so the vendor I contacted sold me GT53 XL ink as compatible ink with my printer. After refilling, my printer is giving a "Colour Ink Incompatible" as per HP Smart. I did not touch the colour ink at all.

 

How can this problem be solved ? The printer will not print anything at all.

 

Thank you

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @NAG82,

 

I'd like to help!

 

I understand you are receiving  cartridge error message.

 

Ink bottle information for HP DeskJet GT 5820, 5821, and 5822 All-in-One printers.

 

 

Try the below suggestions to resolve the error-

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

And try the steps in the document to resolve the cartridge error -https://support.hp.com/in-en/document/ish_1721989-1461843-16

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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