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‎11-26-2023 10:23 AM - last edited on ‎11-26-2023 11:47 AM by Retired

HP Recommended

On 12-3-2022 my mother, Sharon Steckley, purchased an HP 902XL  black ink cartridge, UPC [Personal Information Removed].  On 11-25-23 she attempted to install the new ink cartridge, but when removing the last tab, the black ink leaked all over the printer and her hands.  The printer now will not print anything black, so all of the ink must have leaked out.  Cost of the defective ink cartridge was $45.89 + $2.98 sales tax, for a total cost of $48.87.  How does she obtain a refund or a replacement cartridge?  Her address is [Personal Information Removed].  Please email your response to [Personal Information Removed].  Thank you.

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