Refund

[MichaelW78]

Hi, I have had this printer for 3 months now and it consistently does not work. I am well within warranty and would like my printer replaced or my money given back. It is always offline and prints when it wants to. I have had HP products for over 10 years and this is my 3rd HP printer and easily the worst. I subscribe to ink supplies and can never use my ink. Please resolve this asap as I cannot use this for my work and need a printer that works

[Nal_NR]

Hi @MichaelW78,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Restore factory defaults using a DeskJet or ENVY printer control panel.

Open the cartridge access door.

On the control panel, press and hold the Power and Wireless buttons for at least 3 seconds.

After about 20 seconds, close the cartridge access door.

Update firmware. Click here

If you have performed all the steps from this document and still having issues, I recommend you contact phone support for more options. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.