Region Change for 8210 and 6230 printers

[mikedc5]

Hello, I need to change the cartridge region for 8210 and 6230 printers.  

These model printers are set to US region but are shipped and used in different regions around the globe.  To ease the  trouble and allowing local cartridges to be used, I would like to change the region to where the printers are located.  Thank you for your assistance. 

[BeemerBiker]

I notified the moderator of the problem.

Changing the region code can be difficult as described here.

When an agent contacts you ensure that the agent is familiar with the OS you are using. If the agent is in a different time zone try to get one in your time zone. If that is not possible you may need to choose the best time to make the contact.

You may need WhatsApp to work through the region reset procedure. You will need all your old cartridges and the new ones.

[A_Gayathri]

Hi @mikedc5,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[mikedc5]

I have sent multiple responses to you that I have completed the procedure which gave me a "Region Reset Successful" but the cartridges are still displaying incompatible.  I don't know if you are seeing my responses.  Please advise.....

[A_Gayathri]

Hi @,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private -icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[BeemerBiker]

@mikedc5   reference this article quote

HP OfficeJet Pro 6970, 7740, 8210, 8700, OfficeJet 6950, PageWide 300, 400, and 500 printers: this update disables dynamic security for printers manufactured before December 1, 2016. For printers manufactured on December 1, 2016 or later, dynamic security remains functional with this update.

if your 8210 was made on or after Dec 1, 2016 then you must use genuine HP cartridges

To check if an HP ink cartridge is genuine, look for a security label on the cartridge, scan the QR code on the label with your phone, and then go to HP's website hp.com/go/ok to verify the serial number on the label; if the label appears tampered or the serial number doesn't validate, the cartridge is likely not genuine and the region change will not occur.