Region Reset

[Goldie139]

Hello,

can someone help me on region reset for my printer deskjet 2723. i moved from Singapore to Germany, ink 67 is not available in this region and said 305 ink is compatible to my printer. i installed 305 ink but it said it is not compatible.

many thanks in advance.

[Sneha_01]

Hi @Goldie139,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Goldie139]

Hello Rachel571,

thank you for your reply.

i only have the HP smart app, where can i get the printer full feature software?

Thanks.

[Sneha_01]

Hi @Goldie139,

Thank you for your response.

I have shared the link below: https://support.hp.com/us-en/drivers/printers

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Goldie139]

Hello Rachel571,

thank you for the link of the printer driver.

i am still awaiting delivery of the printer usb cable, because i dont have it.

btw, after i got the usb cable and installed the printee driver, how can i do the region reset?

thanks.

[Sneha_01]

Hi @Goldie139 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support
 

[Goldie139]

Hello Rachel571,

i have installed the printer full feature software. i did follow the steps on your instructions.

at step2, when i click the product ink levels, it only opens the Supply Status tab. and i am not able to proceed to step3.

what am i missing? installed in the printer cartridge is HP67 (color) and HP305 (black). i tried only either the HP67 or the HP305, but still can't proceed to step3. please help advise. thank you

[Sneha_01]

Hi @Goldie139 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571