Region change US to Europe for Deskjet 3050 J610a

[yael_k]

Hello, 

I need support personnel assistance to change my region setting from US to EU for a Deskjet 3050 All-in-one J610a. 

[Irfan_06]

Hi @yael_k,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[yael_k]

Hi Irwin, 

operating system: windows 7, 64 bit operating system.
I have the full printer software installed on the computer and connection to printer via USB cable. 

I have old and new cartridges.

Printer Model: on top of the Printer it says: HP Deskjet 3054, on the back of the printer it says: HP Deskjet 3050 All-in-One J610 Series. 

The serial number starts with: CN1853XXXX.

The printer was originally bought in 2012. 

I read on another thread in the forum that I need to provide a screenshot with the Printer SN, the color and black ink cartride IDs. When can i send you that screenshot? 

Looking forward to your support to resolve this region change issue. 

thanks a lot in advance! 

yael

[Irfan_06 · Accepted solution]

Hi @yael_k,

Please install the previous country ink cartridges and perform the steps given below.

1) Launch the printer software from the desktop icon Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

5) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support