Region change for Officejet 9010

[russ102]

I have recently moved back to the US and need to change the region on my printer so I can purchase ink cartridges locally.

[Nal_NR · Accepted solution]

Hi @russ102,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[russ102]

I have responded 3 times to your direct message with no response.  Please advise

[Nal_NR]

Hi @russ102,

Apologies. Seems there is some technical glitch. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Kindly send the required details via private message.

[russ102]

I have responded to your private message two days ago, have you received?

[russ102]

I still have not received a reply

[Irfan_06]

Hi @russ102,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I am sorry to inform you that we did not receive your private message.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Jotbarkis]

I have the same issue, just need to change the region from USA to Europe. 

[russ102]

I'd advise you to call the support number directly.  I went back/forth for over a month on this forum and it never got solved until I called.  Good luck!

[ym2023]

Hi! I have the same concern but for a different printer (Deskjet Ink Advantage 3788). I have no access to HP652 ink here in the Philippines, we only have HP680 locally. Can you help me?