Region reset and incompatible cartridges

[DBAinFrance]

I need a region reset to use my HP OfficeJet 8715 and HP 953 cartridges in Europe. The error message is Incompatible Cartridge. Thank you for any help.

[Raj_05]

Hi @DBAinFrance,

Welcome to the HP Support.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions.

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[DBAinFrance]

Thank you Alden4. I have the HP 953 cartridges installed, HP Smart installed, and the software/firmware is up-to-date.

[Raj_05]

Hi @DBAinFrance,

Thank you for your response,

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

 Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

Clicking to the right of the ink levels

The Set New Regions window opens.

Please share screenshot of this window on Private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Use the "Copy to Clipboard" feature to paste the values here.

Alden4

HP Support 

[DBAinFrance]

Hi,

I am having trouble with this step: "click the product ink levels to open the Supported Cartridges window." What I see is a section to the right of the printer image that says"Estimated supply levels" It is empty since it also indicates "incompatible cartridges." Should I put the old HP 952 cartridges back in the printer to do this step?

[Raj_05]

Hi @DBAinFrance,

Thank you for your response, 

Try inserting your old Ink cartridges HP 956 back in the printer and try the recommended steps.

Clicking to the right of the ink levels

The Set New Regions window opens.

Please share screenshot of this window on Private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Use the "Copy to Clipboard" feature to paste the values here.

Alden4

HP Support 

[DBAinFrance]

Hi, I am still not able to access the region through the ink levels. I put back the old ink cartridges and they are recognized. I'll work on in more tomorrow. Thank you again for your help and patience.

[Raj_05]

Hi @DBAinFrance,

Thank you for your response,

Please feel free to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support 

[DBAinFrance]

I have tried contacting HP Technical Services and they did not provide a solution. They indicated that the HP 8715 is no longer support and I should try this avenue for solution. Please help me perform a region reset from US to France on my HP 8715 Officejet Pro. Thank you.

Regards, DBAin France

[Max3Aj]

@DBAinFrance, Hi, Welcome to the HP Support. 

  

I will be more than happy to help you out here. 

  

To perform a printer region reset you need to meet the following conditions: 

  

  

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

  

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support