Region reset for printer MFP 178nw

[sylvainguilbon]

I moved from Singapore to the United Arab Emirates.

In Singapore, my printer MFP 178nw used toners model 119A.

In the United Arab Emirates, the HP website directed me to purchase a replacement toner model 117A, but the printer does not accept the replacement toner due to incompatibility.

I have CMY toners 117A installed and working fine, and a black toner 119A that is deemed incompatible.

The printer is connected wirelessly but I have the USB cable if necessary. I also have the HP Smart app.

[Sneha_01]

Hi @sylvainguilbon,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[sylvainguilbon]

Thanks @rachel571! Once all stated conditions are met - what is the procedure to perform the regional reset, please?

[Sneha_01]

Hi @sylvainguilbon,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

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Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support