Region reset to East Africa for 953 cartridges

[Daudi87]

Hi, I would like to reset my region back to East Africa (Kenya) in order to use the 953 cartridges please.

Can you please help with that?

The product is:

Printer: OfficeJet Pro 8710
Serial no.: (personal information removed)
Product no.: D9L18A

Thanks

[Betty0610]

@Daudi87

Welcome to the HP Support Community.

Yes, we'll have to do a region reset.

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. Also, let us know the operating system on your Computer.

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

Please do let us know.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Daudi87]

@Betty0610, yes, I meet all the mentioned conditions. My computer is with Windows 10 OS.

Please let's do the reset now.

[Daudi87]

Thank you for having acknowledged that a region reset is the right course of action. Can I please get the solution - the reset codes?

[Betty0610]

Great 🙂

1. Launch the printer software from the desktop icon or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2. Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3. Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4. If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day

[Daudi87]

I'm not able to send private messages because the function icon doesn't show on my end. Please re-active it.

[Betty0610]

Please delete these values from your public post and send these to me in a private message as asked.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Daudi87]

I'm not able to send a private message because the icon just doesn't show on my account (not at the top right corner along side the notification and profile icons). What should I do? Please advise.

[Betty0610 · Accepted solution]

I recommend you then to contact the HP Support Team for further help with this.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Daudi87]

Thank you for the link but it was my first stop and didn't get the issue sorted. They gave phone numbers to call but they were both out of service till to date.!

Since this issue was sorted out before on here, I counted on the HP support community.

Obviously you can sort it out for me. Since it just the ability to send a private message that has got in the way, can't you just re-establish my access to the 'Private Message' function in order for to sent you the required information and you the code please?

It's now almost 2 weeks and I can't use the printer because of something that you've solved before!!!