Regional Reset-US to EU

[slittle8684]

Hello, 

I am trying to reset my HP officejet 3830 that was purchased in the US. I relocated to the France, and purchased the 302 ink that would be the EU equivalent. I am getting a message that the ink is not compatible. I see from other message inquiries that there is a way to change this with HP support.

I am connected to wifi and have the HP smart app available. Following the instructions I saw, I am able to pull up a menu but need a reset code to reset the device. Any assistance would be appreciated.

Thank you!

[Max3Aj]

@slittle8684, Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

To perform a printer region reset you need to meet the following conditions: 

  

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

  

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select “Yes" on the bottom left to say “Thanks” for helping!  
 

Max3Aj

HP Support 

[slittle8684]

Hello! @Max3Aj

Thank you for your response. To answer your questions:

1. I do have the printer full feature software installed on your computer. 

2. You need to have all the cartridges for this region (EU/302)

3. Make sure HP Smart App is installed too. 

I look forward to the next steps, thank you again for your assistance!

[Max3Aj · Accepted solution]

@slittle8684, Thank you for your response, 

  

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well) 

  

Launch HP Smart and click the product ink levels to open the Supported Cartridges window. 

 Clicking ink levels in HP Smart 

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels. 

Clicking to the right of the ink levels 

The Set New Regions window opens. 

  

Please share screenshot of this window on Private message.  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.  

  

Use the "Copy to Clipboard" feature to paste the values here. 

Max3Aj

HP Support 

[slittle8684]

This worked perfectly after I followed the steps. Thank you so much!

[Max3Aj]

@slittle8684, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 

Max3Aj