Regional reset needed for Officejet pro 9020

[Kram001]

Hi, I bought a HP Officejet Pro 9020 which came with HP 964 setup Cartridges, however i am only able to Purchase Hp 962 cartridges, so i need assistance with doing a Regional reset for the cartridges I Purchased to be able to work. Thanks  

[Garp_senchau · Accepted solution]

@Kram001, Welcome to HP Support Community,

Thank you for posting your query.

I will be more than happy to help you out here. 

  

To perform a printer region reset, you need to meet the following conditions: 

  

1. You need to have the printer's full-feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure the HP Smart App is installed too. 

Connect the printer via USB (Usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well.) 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Kram001]

I have all of these requirements, it says I need the regional reset codes from an hp support member to do the reset. Can you help me with that.