Regional reset of HP Envy 4525

[KaiStettner]

Hi support team, I have moved back from the States to Germany and need to do the regional reset vice versa for German cartridges. Please see below the screenshot. Please let me know which values I need to enter in the prompt (please PM)

Thanks, Kai

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Printer SN: will share it in PM
Total Page Count:will share it in PM
TriColor Cartridge ID:will share it in PM
Black Cartridge ID:will share it in PM
RX(last 4 digits): 0000

[Sneha_01 · Accepted solution]

Hi @KaiStettner 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[KaiStettner]

Thanks, @Rachel571, for your reply. How to move forward? Last time, I did the regional reset when I moved to the US,  I had to share personal data with you (see above, serial number of the printer, etc,) and then you shared a code with the to run the reset. Happy to share the data in a PM. Please send me a PM.

Thanks,

Kai

______

Printer SN: will share it in PM
Total Page Count:will share it in PM
TriColor Cartridge ID:will share it in PM
Black Cartridge ID:will share it in PM
RX(last 4 digits): 0000