Regionalisation

[exdeccieTL]

I just moved from the USA to UK and need to reset region on my OfficeJet Pro 8020 printer. Can you help me, please?

Terry

[Irfan_06]

Hi @exdeccieTL,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[exdeccieTL]

Hi Irwin6,

I have cartridges, currently the USA are installed and I've bought the UK ones and have them ready to load.

It's connected wirelessly and has Wi-Fi linked ready and working.

The full feature software is installed on my laptop. It asked me to log in when I first tried it and it brought up my USA account as I am using the same email address i.e. subscribe in US$ which I don't wish to do.

I'm using Windows latest version

Model is HP OfficeJet Pro 8028e

I'm a low volume user with occasional need to print and scan. 

Cheers, ExdeccieTL

[Irfan_06]

Hi @exdeccieTL,

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[exdeccieTL]

Hi Irwin6,

I haven't received any codes from you to sort out my problem.  If you have sent a response to my last message can you resend, please?

Regards, ExdeccieTL

[Irfan_06 · Accepted solution]

Hi @exdeccieTL,

The above image shared from your end does not have the information required to initiate the reset codes.

Once again perform the below steps to generate the information required.

Please install the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support