Regionalization Deskjet HP2621

[NeptuneDE]

Hello all,

I bought a Deskjet HP2621 in China and now moved to Germany. I purchased new cartridges but these are not recognized by the printer. Could you please send me the procedure for regionalization reset?

THank you very much!

[Elohi_NR · Accepted solution]

Hi @NeptuneDE,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping