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‎10-07-2024 05:39 AM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have a printer (HP OfficeJet 3830) originally purchased in USA and now want to use it the Czech Republic. Therefore, I generated the region reset request using HP Smart and called local HP support line. Unfortunately, I was told that they do not provide regionalization reset service anymore. Would it be possible to ask for the reset code here by sending the region reset request screenshot or info? Thank you.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2024 06:58 AM

HP Recommended

Hello @JoeWar_CZ 

 

Yes, because the printer must be regionalized through its country of origin:

 

Use the link below to find HP contact details

 

https://www.hp.com/us-en/shop/cv/hp-store-contacts#!

 

Best regards

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4 REPLIES 4

‎10-07-2024 06:08 AM

HP Recommended

Hello @JoeWar_CZ , how are you ?

 

Please, the regionalization of the equipment is done based on its country of origin.

In this case, contact HP USA and request the regionalization process

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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‎10-07-2024 06:54 AM

HP Recommended

Thank you for the quick response. Is a phone call, in this case to the HP USA support line, the only way to request the regionalization reset? I can try to call from the Czech Republic but had troubles finding the correct number after choosing “contact us” and selecting my product. I’m getting a message saying “Currently we are unable to identify the correct Care Pack for your Product”. Would you happen to have the correct phone number I can call or link where I can ask for the support? Thanks

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‎10-07-2024 06:58 AM

HP Recommended

Hello @JoeWar_CZ 

 

Yes, because the printer must be regionalized through its country of origin:

 

Use the link below to find HP contact details

 

https://www.hp.com/us-en/shop/cv/hp-store-contacts#!

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
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‎10-07-2024 07:20 AM

HP Recommended

Understood and thank you for your support.

 

Regards

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