Reloaded ink but system still says no ink

[BJR12]

I just installed a new ink cartridge but the printer isn't acknowledging the ink or printing now.  For the first time, it also did not print out the test page that it always does when changing ink cartidges. 

[zoey7886]

@BJR12, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Steps for Ink Cartridge Issues on HP Printers! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP printer is not recognizing a newly installed ink cartridge, there may be several issues causing the problem. Below are step-by-step troubleshooting steps to resolve this issue:

Step 1: Check Ink Cartridge Compatibility

1. Open the printer’s cartridge access door.
2. Wait until the ink carriage stops moving.
3. Check the cartridge labels and compare them with the compatible cartridge numbers for your printer model.

Step 2: Proper Installation of the Cartridge

1. Ensure that the cartridge is correctly seated in the printer.
2. Remove and reinsert the cartridge to ensure it clicks into place securely.

Step 3: Clean Cartridge Contacts

1. Turn the printer off and unplug it from the power source.
2. Remove the ink cartridge.
3. Using a lint-free cloth and distilled water, gently clean the copper-colored contacts on the cartridge and the corresponding contacts inside the printer.
4. Allow the cartridge and contacts to dry completely before reinserting the cartridge.

Step 4: Reset the Printer

1. Turn off the printer by pressing the power button.
2. Unplug the power cord from the printer and the wall outlet.
3. Wait for about 60 seconds.
4. Plug the power cord back into the wall outlet and the printer.
5. Turn the printer back on.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,