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Solved!

Replace indicated cartridge

HP Recommended
Envy Photo 6230
Microsoft Windows 10 (64-bit)

Third time of trying to post this, keep getting 'Authentication Error' but absolutely no hint of what was in error.

I have an HP Envy Photo 6230 and just started to get the error "Remove and reinstall the indicated cartridge. If error persists replace the indicated cartridge." I have tried all the fixes suggested on here; Off/On. Reset etc. but the error persisted until I tried the single cartridge solution which allowed me to print the Network Config Page using the black cartridge only and so proved that the colour cartridge is the issue,

I have an Instant Ink contract but have had no communication to inform me that there's an issue with a print cartridge and a replacement is on the way. How do I initiate the colour cartridge replacement, please?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jimct1, Welcome to the HP Support Community!

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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