Replaced Ink Cartridge, but print alignment page won't print.

[LRG3]

IMAC

HP Envy 6000 All-In-0ne Printer

[Kuroi_Kenshi]

Hi @LRG3,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Status:

• Ensure the printer is powered on and connected to your iMac.
• Check the printer’s display for any error messages or warnings.

Verify Cartridge Installation:

• Open the ink cartridge access door.
• Make sure the new ink cartridges are firmly installed in their respective slots.
• Close the ink cartridge access door properly.

Print Alignment Initiation:

• On your printer’s control panel, navigate to Settings > Toolbox > Align Printhead to manually start the alignment process.

Use HP Smart App:

• Ensure you have the HP Smart App installed on your iMac.
• Open the HP Smart App and select your HP Envy 6000 printer.
• Go to Print Quality Tools and select Align Printhead.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Check for Software Updates on macOS:

• On your iMac, go to System Preferences > Software Update and ensure macOS is up to date.
• Additionally, update the HP printer software if necessary.

Reset the Printer:

• Turn off the printer and unplug the power cord.
• Wait for about 60 seconds.
• Plug the power cord back in and turn on the printer.
• Try printing the alignment page again.

Reinstall Printer Drivers:

• Remove the HP Envy 6000 printer from your iMac.
• Go to System Preferences > Printers & Scanners, select the printer, and click the - button to remove it.
• Re-add the printer by clicking the + button and following the prompts to reinstall the drivers.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,