Replaced a cartridge and now printer says problem with printer or ink

[frustrated285]

HP Pro 8600 All in One Printer

Magenta cartridge ran out. Replaced with HP cartridge and now won't print.  Error message "There is a problem with the printer or ink system"

[frustrated285]

We don't have instant ink. 

The printer won't print at all, even in black ink only.

The error message is "There is a problem with printer or ink system"

[Irfan_06]

Hi @frustrated285,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[frustrated285]

Hi Irwin, instructions didn't work. Also, we are unable to update firmware because it's been over 3 years.

We can only replace printerhead through a third-party company and it's too expensive.

Thanks for your help but it's time for a new all-in-one printer.

[Irfan_06]

Hi @frustrated285,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support