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‎12-26-2023 01:40 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Officjet Pro 6978 printer. I installed a brand new hp 902 xl black cartridge, and the printer stopped printing black. When I print black, the page comes out completely blank. I have gone through numerous troubleshooting measures including replacing the cartridge with another brand new cartridge. Neither cartridge works. I have cleaned the print head numerous times. I have done a hard reset of the printer. I am not receiving any error messages. Does anyone have any other suggestions?

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