Replaced two new HP Ink cartridges. Still will not print. Screen says empty.

[SEBASTIAN521]

HP Officejet Pro 8600 N911h

Replaced empty yellow ink cartridge with new HP Yellow Ink cartridge.  

ERROR MESSAGE READ:  One or more cartridges appear to be damaged.  Remove them and replace with new cartridges.

Replaced a second time with new HP Yellow Ink cartridge.  Message still appears and will not print.

No previous problems.

[SEBASTIAN521]

HELLO,

IS ANYONE THERE?

[A_Gayathri]

Hi @SEBASTIAN521,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've encountered a frustrating issue. Here are a few steps you can try to troubleshoot the problem:

• Restart the Printer: Sometimes a simple restart can resolve issues like this. Turn off the printer, wait for a minute or two, and then turn it back on.
• Check Cartridge Installation: Ensure that the cartridges are properly installed. Open the printer cover and make sure each cartridge is securely in place.
• Clean Cartridge Contacts: Sometimes, dirt or debris can interfere with the electrical contacts on the cartridges. Carefully remove the cartridges and clean the contacts with a soft, lint-free cloth. Be gentle to avoid damaging the cartridges.
• Update Printer Firmware: Check if there are any firmware updates available for your printer. Updating the firmware can sometimes resolve compatibility issues and improve performance. Update the firmware on an HP printer
• Try Different Cartridges: If you have access to another set of cartridges, try installing them to see if the problem persists. This can help determine if the issue is with the cartridges themselves or with the printer.

Refer to this document: HP Officejet Pro 8600 Premium e-All-in-One - N911n  Drivers

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.