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‎01-25-2025 11:42 AM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: Microsoft Windows 11

I installed a new replacement ink cartridge today and receive a "Problem with cartridge" and "Cartridge is not communicating correctly with the printer - replace the cartridge" errors on the printer screen.  I have followed the troubleshooting steps to reset the printer and ensure firmware is updated, but problem persist.

 

How do I get HP to send me another replacement cartridge that will work?

 

Thanks,

Category:
1 person had the same question
1 REPLY 1

‎01-28-2025 06:40 AM

HP Recommended

 

Hi @WalterDSTX 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

 

Rachel571

HP Support

 

Rachel571

HP Support

.
Sneha_01- HP support
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