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‎12-03-2024 07:42 PM

HP Recommended

Purchased an HP 9020 all-in-one printer which came with HP 964 ink.  However, I am only able to find HO 962 ink.  When I purchased hp 962 ink, I got an error message.  I see from previous posts that I need to reset the region.  What do I need to do and how?

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1 REPLY 1

‎12-05-2024 10:24 AM

HP Recommended

Hi @KarenT63,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

 

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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